Refund Policy

At Models Agency in Dubai, we are committed to transparency and fairness in all our business dealings. This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by our agency.

1. General Refund Policy

No Upfront Fees

As a legitimate modeling agency, we do not charge models upfront fees for:

• Agency representation
• Portfolio review or evaluation
• Submission to clients
• General career guidance
• Access to our services

Commission-Based Services

Our primary revenue model is commission-based:

• We earn a percentage of bookings we secure for models
• Commission is only taken from completed work
• Rates are clearly outlined in representation agreements
• No payment is required unless work is obtained

2. Booking Cancellations

Cancellation by Client

When a client cancels a confirmed booking:

More than 48 Hours Before:

• Full refund of any deposits or advance payments
• No cancellation fees apply
• Alternative dates may be offered

24-48 Hours Before:

• 50% cancellation fee may apply
• Remaining amount refunded
• Depends on specific booking terms

Less than 24 Hours Before:

• Full cancellation fee typically applies
• No refund issued
• Model may be entitled to compensation

Cancellation by Model

If a model cancels a confirmed booking:

• Client receives full refund of any payments
• Model may face consequences as per representation agreement
• Professional reputation may be affected
• Agency relationship may be reviewed
• Exceptions made for emergencies or illness with documentation

3. Special Services and Products

Professional Photography Services

If we arrange professional photography sessions (optional services):

Before Session:

• Full refund available up to 7 days before scheduled session
• 50% refund if cancelled 3-7 days before
• No refund for cancellations within 72 hours

After Session:

• No refunds once session is completed
• Reshoots considered if technical issues occurred
• Quality guarantees as outlined in service agreement

Training and Workshop Services

For paid training sessions or workshops we may offer:

• Full refund if cancelled more than 14 days in advance
• 50% refund if cancelled 7-14 days in advance
• No refund for cancellations within 7 days
• No refund once training has commenced
• Transfer to future sessions may be possible

4. Payment Disputes

Commission Disputes

If there is a dispute regarding commission payments:

• All bookings and payments are documented in writing
• Commission rates are clearly stated in contracts
• Discrepancies will be reviewed and resolved promptly
• Refunds issued if commission was incorrectly calculated
• Good faith efforts to resolve disputes fairly

Unauthorized Charges

If you believe you were charged in error:

• Contact us immediately with details
• Provide documentation of the disputed charge
• We will investigate within 5-7 business days
• Refunds processed if charge was unauthorized
• Full cooperation with payment processor investigations

5. Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at [email protected] or phone at +852771230414
2. Provide your full name, booking reference, and reason for refund request
3. Include any supporting documentation (receipts, contracts, correspondence)
4. Specify your preferred refund method
5. Allow 5-7 business days for review

Required Information

When requesting a refund, please provide:

• Full name and contact information
• Booking or transaction reference number
• Date of service or payment
• Amount paid
• Payment method used
• Detailed explanation of refund request
• Supporting documentation

6. Refund Processing

Processing Timeline

• Review of refund request: 5-7 business days
• Approval notification: Within 24 hours of decision
• Refund processing: 5-10 business days from approval
• Bank processing time: Additional 3-5 business days
• Total timeline: Typically 2-3 weeks from request to receipt

Refund Methods

Refunds will be issued through:

• Original payment method when possible
• Bank transfer to provided account details
• Check payment (if other methods unavailable)
• Cash refund for in-person transactions (if applicable)

Refund Amounts

• Refunds issued in the currency of original payment
• Transaction fees may be non-refundable
• Currency conversion rates at time of refund apply
• Partial refunds may be issued based on circumstances

7. Non-Refundable Items

The following are generally non-refundable:

• Commission on completed bookings
• Services already fully rendered
• Products that have been used or opened
• Digital downloads once accessed
• Customized or personalized services
• Third-party service fees
• Administrative or processing fees
• Late cancellation penalties as outlined above

8. Force Majeure and Exceptional Circumstances

Emergency Situations

Refunds or rescheduling may be considered for:

• Medical emergencies (with documentation)
• Family emergencies
• Natural disasters or severe weather
• Government restrictions or mandates
• Other circumstances beyond reasonable control

Documentation Requirements

For emergency-based refund requests, please provide:

• Medical certificates or official documentation
• Police reports (if applicable)
• Travel advisories or government notices
• Any other relevant supporting evidence

9. Client Refund Rights

Client Satisfaction

For clients booking our models:

• We strive to meet all client expectations
• Issues should be raised immediately during booking
• We will work to resolve problems promptly
• Partial refunds considered if services don't meet agreed standards
• Documentation of issues required for refund consideration

Model Performance Issues

If a model fails to meet professional standards:

• Client should notify us immediately
• We will investigate the situation thoroughly
• Refunds or credits may be issued if standards weren't met
• Future bookings may be offered at discounted rates
• We take all performance issues seriously

10. Dispute Resolution

Internal Resolution

We encourage resolving refund disputes through:

• Direct communication with our team
• Review of all relevant documentation
• Good faith negotiation
• Mediation if necessary

Escalation Process

If initial resolution attempts fail:

• Request review by senior management
• Formal mediation through neutral third party
• Arbitration as outlined in Terms & Conditions
• Legal action as last resort

11. Consumer Rights

This Refund Policy does not affect your statutory rights under UAE consumer protection laws. You may have additional rights beyond what is outlined here, including:

• Right to fair treatment
• Right to accurate information
• Right to safe services
• Right to redress for grievances

12. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be:

• Posted on our website with updated effective date
• Communicated to active clients and models
• Applied to transactions occurring after the change date
• Not retroactively applied to previous transactions

13. Contact Information for Refund Requests

For refund inquiries, cancellations, or disputes, please contact us:

Models Agency in Dubai
2A Bode Ridgeway Runolfsdottirfort
WA 2626, United Arab Emirates
Phone: +852771230414
Email: [email protected]
Registration Number: 66164382

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GST

Response Time: We aim to respond to all refund inquiries within 24-48 hours

14. Important Reminders

15. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of our agreement with you and should be read in conjunction with our Terms & Conditions and Privacy Policy.